All About Trade Shows: Banner Stands

Banners are a marketing tool that is used quite often in various locations. In trade shows however, banners are most commonly used with banner stands. There is an extremely large variety of banner stands in terms of shapes, sizes and types. Even in a trade show setting, there are some banner stand types that are used more commonly than other. In this article we will highlight 3 types of banner stands that will help grow your visibility.

Retractable Banner Stand:

This is our favorite banner stand. It has a sleek modern design that is very appealing. More importantly, the setup and transportation for the retractable banner stand is unrivaled in how easy and simple it is.

When you order the retractable banner stand from us, we fit in the banner for you so that we deliver it to you in the case shown in the video, ready to be set it up just as easily. Most people order a new banner from us when purchasing the retractable banner stand. If you already have a banner you want to use, we will also fit it in ourselves (if the size is correct that is). If you want to change the banner in the retractable banner stand, like many people end up doing for different events, we are also happy to help.

Hop Ups:

Like most of our products, hop-ups can come in different sizes depending on its intended purpose. Hop ups might look intimidating in size, but they are surprisingly easy to set up. You can fit different banners on the hop-ups in case you wanted to change the design for a different event. For trade shows, we provide hop ups like this one that will significantly amplify your presence. The hop ups we supply are surprisingly light, sturdy, and come with stabilizers so that you do not have to worry about the hop up rocking or wobbling. This particular hop-up is 119″ wide,  89″ tall and 19″ deep.

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Larger products like these are most commonly used in venues where you are given more room and freedom to dress up your booth. Obviously a hop-up this size will help people find you more easily, but they will also make your booth more visually pleasing. A beautiful background will organically translate your physical presence into social media content for yourself. People generally want to take pictures in the various events they go to. While there are some smaller hop ups designed specifically for people to take photos in front of, having a unique background to your booth will similarly  attract a lot of attention for that purpose. You can also bet that when the venue wants to share pictures of their event, they will choose the more impressive booths to share!

Like we previously mentioned, these hop-ups come in various sizes and styles, one type of hop up that is used relatively frequently is the curved hop up design. Curved hop ups are sometimes ordered solely for their unique look, but they can also have different uses. Smaller, curved hop ups can be used to create a small booth, that is designed for a specific purpose (i.e. lead generation), within your booth. This is understandably more common in larger venues where you are given more space to work with.

Trio Stand

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The trio stand is a general example of other types of display banner stands that are available. There are countless sizes available for the trio banner stand and similar, simple banner stands. Some of these types of banner stands tend to be less flexible in terms of the sizes that can fit on them. However, if you have an exact banner size for a specific purpose or already have a banner that you are looking to fit in, then you can not go wrong with these.

 

This article is part of a series designed to help companies prepare for trade shows called All About Trade Shows. If you have any questions or comments please feel free to leave one below. In addition, Kendall Press offers many services beyond just print material to help you prepare for trade shows and similar events. If you would like to learn more about how we can work together to ensure the best presence for your company, please contact us by clicking on the button below!

 

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The Digital vs. Print Color Dilemma

One of the most frequently asked questions we get are about the colors and formats of files. Specifically, the file type easiest to work with and what color profile the file should contain. Our recommendation is: High Resolution PDF with 1/8th inch bleed on each side in CMYK format. However,  even when all the correct steps are taken, there is a chance that the colors on the screen will not match the ones being printed. This is because of the way that colors are created on a screen and on print. It is also why at Kendall Press, we always print out samples for our customers before printing out large batches of product. In this article, we will talk about how to decrease the variation between digital and print as much as possible, and the reasons behind the variations. Why do files look different on screen from when they are printed?

RGB vs. CMYK

Let’s start with some basics. Many people know about the two major color formats: CMYK and RGB. RGB simply stands for Red, Green and Blue, while CMYK stands for Cyan, Magenta, Yellow and Black. The two methods however, differ in more than just which colors are used as the base, but also how they are used to create new colors. Specifically, the RGB color wheel is additive and used widely in electronic displays; it uses light and adds RGB values to create different colors. CMYK is subtractive; it creates different colors by removing different CMYK values. This becomes easier to understand when you consider that in CMYK, light is being reflected while in RGB, the light is being created.  If you look at the pictures sampled below, RGB is used in screens to produce colors. This color creator is from Microsoft Word. When creating the color white, notice how RGB all have full output (255).

RGB white

When producing the color black, the screen simply produces 0 colors.RGB black

Comparing that to CMYK; white is the base value with 0,0,0,0, and  CMYK values are added to reflect different colors. Interestingly, in CMYK, there are multiple black colors. One, obviously being just 0,0,0,100. Another, is the black that is created from simply converting RGB black into CMYK (this ends up being 75,68,67,90 in CMYK).

What Does this Mean to Me?

This means that even when switching color formats on your screen, the screen itself can only do its best to imitate what the colors would look like on paper. This has a lot to do with the fact that screens have a back light, while printed material reflects light. There is also the consideration that certain screens have different resolutions and quality which can further impact the difference between what is seen digitally vs. what is printed. A good general rule of thumb to limit this differentiation is to keep your screen brightness at 50%. Avoiding neon, or extremely radiant colors can also help as they generally don’t translate well on paper. However, it is important to note that most of the time, for everyday, personal printing needs, these color changes are unnoticeable. Kendall Press, being a printing company that deals only with excellence, we have to make sure that everything is as close to perfect as possible. This is one of the reasons why we print samples before printing large quantities of product.

The Adobe Suite Color Dilemma

It’s been reported that when opening files that contain Pantone colors, using Adobe, the color values shown can sometimes vary between different Adobe programs. This is because the formula that Adobe Illustrator/InDesign/Photoshop uses, can convert Pantone colors into different CMYK values.

Pantone Colors

The problems comes when Adobe Illustrator, In Design, and Photoshop convert Pantone colors into different CMYK values through Adobe’s own formulas. However, Pantone is the international color standard. this means that all the standard Pantone colors should have the same values throughout the Adobe Creative Suite program. Because we are not just a printing company but also do design work, among other services, we realized that the colors sometimes come out differently. So we reached out to Pantone, purchased and installed the Pantone Color Manager to standardize colors in our software, thus giving us an edge in making sure that the colors we see on our screens, match as much as possible to the ones that will be printed. Of course there also metallic colors that are printed through a printing press. By nature, these colors are near impossible to represent digitally because of how they reflect light.

Hopefully this information is helpful for you as a lot of it is unknown. The knowledge of the Adobe Suite incorrectly translating Pantone colors is one that is uncommon even within the printing industry! As Always, feel free to provide any questions or feedback below.

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5 Ways to Provide Exceptional Customer Service to your Customers

Exceptional Customer Service

Exceptional Customer Service

Extra Effort.

Exceptional Customer Service means going out of your way to help your customers and exceed their expectations. We all have busy days when you just want to get your work done and call it a day, but if you are a customer service representative, you must realize why you were hired for the job and what it means to the business. A successful business must demonstrate excellent customer service. If you are dealing with customers in person, you must start by greeting them with a genuine welcome. Create a positive first impression. There are a lot of online businesses that could have their business, but they took the time to come in to your business, so give them the time and attention they deserve. If your first line of communication is email, make sure to respond promptly. If the information they are looking for is not readily available, reply with a timeline when it will be available and make sure to follow-through with your promises.

Understanding Your Customer’s Needs.

Being able to understand your customer’s needs is essential to exceptional customer service. Look them in the eyes and listen to what they are saying. Be sensitive to the needs and desires of the individual you are working with. Ask questions, take as many notes as necessary to get the details right. In the printing business, we understand that it is all about getting the details right. From the weight, color and finish of the paper, to the ink colors and finishing details, all these details together make for a successful project and happy customer.

Knowledge of your products.

Knowing the products you are selling is essential to good customer service. Answering your customer’s product questions and concerns easily helps to build confidence and trust in your ability to get the job done correctly. Having samples to demonstrate that you know what they are looking for is also helpful. It is important to remember that customers come to you because you are the expert. They rely on you to give them the features and benefits of your products and to help them make their project successful. You should also be prepared to offer suggestions to make the project more economical or distinctive. This is the expertise that adds value.

Exceed your customer’s expectations.

A lot of businesses are content at being average, but if you put forth a little extra effort, it will be easy to stand above the crowd. In order to exceed your customer’s expectations, you must first try to understand what is important to them. For example, if you get a sense that timing is important to them, promise a deadline that you know you can keep, but make a note to see what can be done to improve the delivery. Getting the job done correctly, ahead of schedule will be a big plus in exceeding expectations. Everyone is busy these days doing multiple jobs, by offering to deliver the product once it is complete or ship it for them, it frees them up to do what they need to do. These extra steps let the customer know that you have not forgotten about them once they placed the order, but you are with them through completion of the project. When you go out of your way to take care of your customers, it will create positive word of mouth and more sales.

Ensure satisfaction.

As much as we don’t like it, there will always be a day when you have to deal with an unhappy customer. You must take their complaint very seriously and show them that you are sincere about correcting the problem. Remember that the customer is always right – even when it appears that they may be wrong. A silent complainer is more damaging to your business than the customer who brings their problem to your attention giving you the opportunity to make it right. When you show concern about what matters to your customer and stand behind your products that promotes customer loyalty and repeat business.

Exceptional customer service generates positive word of mouth and helps to create a positive perception of your business. This all takes time and money, but it is worth the effort to keep customers coming back.  Exceptional Customer Service also means educating your staff to be equally as concerned about your customers as well. Customer satisfaction is an effective way to maintain customer retention, which is a far better way to increase sales than constantly reaching out to new customers.

Give Kendall Press a call or stop by to see us in person, we would love to make your day!

6 things that make you say: “ WHAT? – Your Local Print Shop Can Do That?”

Kendall Press - Your Local Print Shop

Kendall Press – Your Local Print Shop

Kendall Press is more than just your local print shop. Sure, we do offset and digital printing of business stationery, flyers, postcards, etc. But, you may be surprised by the rest of our capabilities. There are no two days that are alike for us. We find ourselves doing a variety of different things every day. At Kendall Press, you will find a highly trained staff with over 119 combined years of experience in the print industry, ready to fulfill your projects. If you can think of it, 99% of the time, we can make it happen. Some of the unique things we do every day are as follows:

Fulfillment

Whether it is putting a simple, one-page letter in an envelope or a multi-piece marketing kit (letter, several brochures, training CD, reply form, etc.), we can put it all together for you accurately and fast.  We can store and manage your inventory for you so that you have what you need, when you need it.

Direct Mail

Your local printer can help you advertise to your current and potentially new customers by using direct mail either with a provided mailing list or a list that we can supply for you based on your specifications. Other types of mailings we can help with – Appeal Mailings, Newsletters, or a mailing to your employees just to name a few.

Promotional Products

Whether you are just starting your business or have been in business for a long time, it is important to promote your brand. Your local print shop can help with that. Promotional products help to keep your name in front of your customer’s so that when they need something, they know who to call. If you are looking for tote bags, thumb drives, pens, t-shirts, mugs, etc., let us help you find the perfect product to represent your company.

Presentation Folders

In today’s highly competitive business environment, it’s all about standing out from the competition. Presentation folders come in all different styles, paper choices and colors and can help you make that all important first impression.  Presentation folders can be foil stamped or embossed.  They can have business card slits or CD/DVD holders.  Let us help make your presentations rise to the top of the competition.

Framing

Proud of a project that you recently completed? Show it off with a framed print hanging in your office. We can print, mat and custom frame your images in a variety of sizes and frames that will compliment your images.

Trade show displays

Whether you are planning your next trade show or just want to update the displays in your office, give us a call. We can help you display your products to your potential customers with pop-up displays, pull-up banners, table throws, backdrops, backlit signs, floor graphics, etc. All these items can help you make a good first impression with the visitors stopping by.

See a list of some of our other services here. The next time an odd project finds its way to your desk, give us a call. You may be surprised when we say – Yes, we can help you with that!